frequently asked questions
Below are answers to some of the most common questions we receive. If you don’t see your question here, give us a call at 541-527-1999. We’re happy to help!
How quickly can you arrive?
Response times depend on your location, traffic, and current call volume, but we always dispatch the closest available driver and keep you updated on arrival times whenever possible.
Do you offer both emergency towing and scheduled vehicle transport?
Yes, we provide towing and roadside assistance, breakdowns, accidents, recoveries, and disabled vehicles for classic cars, exotic vehicles, and heavy equipment transport matching your timeline.
What areas do you serve?
We proudly serve Redmond, Bend, and surrounding Central Oregon communities. Whether you are stuck on the highway, in town, or need long-distance vehicle transport out of the area, we’ve got you covered.
What types of vehicles can you tow?
We tow most passenger vehicles, including cars, SUVs, pickup trucks, motorcycles, vans, specialty vehicles, equipment, unusual recoveries, and many light, medium, and heavy commercial vehicles.
Do you offer emergency towing?
Yes. We provide emergency towing for breakdowns, accidents, recoveries, disabled vehicles, and other roadside emergencies whenever you need assistance.
Do I get to choose where my vehicle is towed?
In most cases, yes. Unless directed otherwise by law enforcement or your insurance provider, you can choose where your vehicle is taken.
Do you work with insurance companies?
Yes. We regularly work with insurance providers and can provide the documentation needed to help with your claim, if your policy covers it.
Trusted Across Central Oregon
Redmond
Bend
Sisters
Madras
Prineville
La Pine
Black Butte
And beyond